Rent is due on the 1st of every month and to be paid no later than the 5th of each month.

Yes, there is a late fee. Please refer to your lease agreement for the late fee amount.

Yes, this is preferred. If you already have an account set up in our Resident Portal, you can log in and pay at any time.

You can email residents@cxamanagement.com and include your full name, address, and a copy of your government-issued ID. Once we’ve verified your identity, we’ll create an account for you. You’ll then receive an invitation to access your Resident Portal.

If you see a message stating you cannot make online payments, please contact us.

1. On the Home or Payments tab, click Pay Now to make a one-time payment.
2. Select your payment method: eCheck (direct withdrawal from bank account) or use a Credit or Debit Card.
3. Enter your payment information (either your bank account information or credit/debit card information depending on the payment method you selected) then click continue.
4. Review the Payment Date and Payment Balance information for accuracy, then click continue. If you are paying with a credit or debit card, the transaction fee will be displayed. You can switch to eCheck to avoid paying this fee if desired.
5. Verify all your payment information, then click Make This Payment Now. You will receive a confirmation email once the payment is successfully submitted, please wait a few days for the payment to process and the funds to clear your account. If you didn’t receive a confirmation email, your payment was not received and you will need to repeat this process.

1. On the Home or Payments tab, click Set Up Autopay to create an automatically recurring payment
2. Select your preferred payment method: eCheck (direct withdrawal from bank account) or use a Credit or Debit Card.
3. If you are paying with eCheck, give the payment a name, select whether you want to pay a fixed amount or your outstanding balance, choose the payment start date, then enter your bank account information. If you are paying with Credit/Debit Card, enter your payment information, then click continue. On the next screen give the payment a name, select whether you want to pay a fixed amount or your outstanding balance, choose the payment start date.
4. Click Create Autopay. You will receive a confirmation email when your payment processes. You can review your autopay details on the Payments tab of your Online Portal.

You can stop any future auto payments from processing by navigating to the Payments tab and locating the Scheduled Payments block. Select Delete on the auto payment you have created (you cannot delete payments created by your roommates).

If you have already received a confirmation email that your payment has been processed this month when it shouldn’t have, you’ll need to reach out to your bank or credit card provider to issue a stop payment.

To skip the next month’s payment, navigate to the Payments tab and locate the Scheduled Payments block. click Skip this payment under the auto payment you have created (you cannot skip payments created by your roommates). The auto payment will resume after the skipped month.

Navigate to the Payments tab and locate the Scheduled Payments block. Click Edit under the auto payment you have created (you cannot edit payments created by your roommates). Update the amount of the payment then click Save at the bottom of the page.

Navigate to the Payments tab and locate the Scheduled Payments block. Click Edit under the auto payment you have created (you cannot edit payments created by your roommates). Update the bank account or card information on file then click Save at the bottom of the page.

If you are changing your auto payment from a credit/debit card to an eCheck (or vice versa), then you’ll need to delete your auto payment then create a new one.

Click the Payments tab, then click View full account ledger to see a detailed account of all charges and payments posted to your account. Please contact your property manager if you have any questions about the transactions displayed.

Yes, click the Account Profile tab and locate the Saved Payment Methods block. Under the saved payment method details, click the red Delete then click Yes to confirm.

eCheck payments are free to you, but there is a non-refundable transaction fee for paying with a debit or credit card in the Online Portal. You are notified of the fee amount before you submit the payment.

NSF stands for non-sufficient funds. We will charge an NSF fee for a failed payment attempt if there are not enough funds in your account at the time of payment processing. The amount of the NSF fee is listed in your lease.

We take privacy and security seriously and invest in state of the art systems to protect payment information.

• A dedicated team monitors the security of our platform and infrastructure 24/7/365.
• All sensitive data is encrypted both in transit and at rest.
• Bank-grade security.
• Our security is regularly audited by third-party reviews.
• Security is baked into our software development lifecycle.

eCheck payments appear as “CXA Property Management”. Credit or debit card payments plus the online portal transaction fee appear as “AF* CXA Property Management.”

Please contact us and we will provide you with a receipt. Alternatively, if you have made an online payment, you will be sent an email confirmation and you can also see a record of your payments on the Account Ledger found in the Payments tab.

Utilities may be set up in a variety of ways, depending on where you live and the wishes of the property owner. In many cases, residents will be responsible for contacting the utilities companies, transferring the bills directly to their names, and paying any associated fees. A description of the most common alternative variations appears below. In all cases, you should reference your lease for specifics.

• Flat Rate Billing: If your utilities are set up this way, you will receive a monthly recurring charge on your ledger for the same amount each month.
• Sub-Metered Variable Billing: If your utilities are set up this way, you will receive a monthly charge on your ledger each month that varies based on the amount of utilities cost incurred.
• Separately Metered Utilities in the Resident’s Name: If your utilities are set up this way, you will need to contact the utilities company, set utilities up in your name, and pay the bill directly to the utilities companies each month.
• Separately Metered Utilities in the Property Owner’s Name: If your utilities are set up this way, the property owner will pay the utilities for you, but you will be responsible for reimbursing the property owner directly. Situations may vary, but you will either need to pay CXA (who will then pay the property owner) or (in rare circumstances) arrange to pay the property owner directly.
• Ratio Utility Billing System (RUBS): If you live in a multi-family complex, your utilities may be RUBS-based. This means that the utilities for the entire complex will be split equally each month between all residents of the complex based on usage. RUBS-based utilities charges will appear on your ledger each month, and bill amounts will vary.

We know that utilities payments can be complicated, so please submit a support request via the app or online Resident Portal with any questions.