Frequently Asked Questions

Check Out Some of Our Residents Most Frequently Asked Questions

Leasing Issues

To obtain a copy of your current lease, please submit a request through the CXA Resident Portal (Portal Link) or email residents@cxamanagement.com.

 

You will receive a 30-day notice if there are any changes to your lease, including monthly rent increases, new annual local rent board fees, etc.

Rent & Payment Issues

Rent is due on the 1st of every month and to be paid no later than the 5th of each month.

Yes, there is a late fee. Please refer to your lease agreement for the late fee amount.

Yes, this is preferred. If you already have an account set up in our Resident Portal, you can log in and pay at any time.

You can email residents@cxamanagement.com and include your full name, address, and a copy of your government-issued ID. Once we’ve verified your identity, we’ll create an account for you. You’ll then receive an invitation to access your Resident Portal.

If you see a message stating you cannot make online payments, please contact us.

  1. On the Home or Payments tab, click Pay Now to make a one-time payment.
  2. Select your payment method: eCheck (direct withdrawal from bank account) or use a Credit or Debit Card.
  3. Enter your payment information (either your bank account information or credit/debit card information depending on the payment method you selected) then click continue.
  4. Review the Payment Date and Payment Balance information for accuracy, then click continue. If you are paying with a credit or debit card, the transaction fee will be displayed. You can switch to eCheck to avoid paying this fee if desired.
  5. Verify all your payment information, then click Make This Payment Now. You will receive a confirmation email once the payment is successfully submitted, please wait a few days for the payment to process and the funds to clear your account. If you didn’t receive a confirmation email, your payment was not received and you will need to repeat this process.
  1. On the Home or Payments tab, click Set Up Autopay to create an automatically recurring payment
  2. Select your preferred payment method: eCheck (direct withdrawal from bank account) or use a Credit or Debit Card.
  3. If you are paying with eCheck, give the payment a name, select whether you want to pay a fixed amount or your outstanding balance, choose the payment start date, then enter your bank account information. If you are paying with Credit/Debit Card, enter your payment information, then click continue. On the next screen give the payment a name, select whether you want to pay a fixed amount or your outstanding balance, choose the payment start date.
  4. Click Create Autopay. You will receive a confirmation email when your payment processes. You can review your autopay details on the Payments tab of your Online Portal.