Frequently Asked Questions

Check Out Some of Our Owners Most Frequently Asked Questions

Vacancy & Leasing

CXA Management will send the resident an invoice for any damage. If the resident does not pay, CXA Management will send the resident to a third-party collection agency. You, the property owner, will need to cover the cost of damages above the security deposit to get all work completed. 

We will list your property while occupied as coming soon. We will on rare occasions show the property while the resident is still occupying the residence. 

The most common damages that residents are responsible for include cleaning, carpet cleaning, & painting. 

Landlords cannot charge a resident for normal wear & tear.

If you are unsure about the difference, please reach out and a team member will gladly assist you!

We will list your property online when occupied as coming soon. We will be in constant contact with the current resident to make sure move out is done correctly and efficiently. 

Our property managers will do the move out inspection to get an idea of what is needed to get the space ready for the next tenant. 

Each time a resident moves out and prior to a new resident moving in, all exterior locks are changed. This will reduce your liability and will give the resident peace of mind.

CXA has strict qualifications that all tenants must qualify for in order to rent. You can review our rental guidelines here.

We will notify you by email when a lease has been fully executed. You will also be able to monitor your properties with our online owner portal.

Turnover expenses will be paid directly from the property’s operating account. If needed, the resident’s security deposit will be applied towards the property’s operating account for reimbursement of resident-responsible charges.

No. The security deposit covers any damages caused by the resident and their guests and to pay any outstanding administrative fees. The security deposit is processed by CXA Management according to State Law.